The people who visit Allentown, PA are not always the locals. In most cases, they are experts who have traveled from other countries to come and hold meetings with their bosses or seek more businesses. Therefore, there is a need for excellent bed and breakfast Allentown pa offers in the city. For you to penetrate the market, you must fully understand what it takes to satisfy your customers. The following should be your routine responsibilities.
Your employees must have a culture of keeping time especially when they work in shifts. Before the night team leaves, they should ensure that all the utensils that were used over the night have been cleaned. The morning team will come in and prepare the morning meal for the guests. If any of the guests has a special food request, the kitchen staff should beware of it.
High standards of hygiene and sanitation must be observed. You should hire stewards who shall be cleaning the tables, washrooms and the rooms where the clients sleep. Have laundry attendants to be cleaning the clothing used in your business. This will include bedding, towels, table cloths and kitchen garments.
If a theft case happens, you should hold the associated employee accountable and let him return the item or pay for the loss caused. This is why installing surveillance cameras in your rooms are very essential. The cameras will help you confirm that indeed the employee stole the item, because some clients may be lying for their own interests.
This business is profitable but can be challenging as well especially at initial stages. The reason for this is that you will be dealing with visitors with different personalities and habits. There are those who are organized and will make your work easier. However, there are those who will leave the rooms in a total mess. Your employees should be able to deal with either of the scenarios.
The staff that you bring on board should have served in the hospitality industry. They should know how to arrange the room and put towels where they are visible. The rooms should have enough soap, air freshener and any other supplies. The guest should not lack anything essential. Provide extension numbers that the customer can use to reach the reception in case he wants service.
The front area of the premises speaks a lot about your business. It must be arranged in a proper way and if possible find a florist who can be supplying you with beautiful flowers for the reception. Flowers are welcoming and somehow they contribute to a cool rapport between the receptionist and the guests.
Above all the duties, customer care should be a priority. Treat your customer well so that the next time he comes to the city, he will come to seek your services again. Your employees must be taught on how to receive and handle the guests.
Your employees must have a culture of keeping time especially when they work in shifts. Before the night team leaves, they should ensure that all the utensils that were used over the night have been cleaned. The morning team will come in and prepare the morning meal for the guests. If any of the guests has a special food request, the kitchen staff should beware of it.
High standards of hygiene and sanitation must be observed. You should hire stewards who shall be cleaning the tables, washrooms and the rooms where the clients sleep. Have laundry attendants to be cleaning the clothing used in your business. This will include bedding, towels, table cloths and kitchen garments.
If a theft case happens, you should hold the associated employee accountable and let him return the item or pay for the loss caused. This is why installing surveillance cameras in your rooms are very essential. The cameras will help you confirm that indeed the employee stole the item, because some clients may be lying for their own interests.
This business is profitable but can be challenging as well especially at initial stages. The reason for this is that you will be dealing with visitors with different personalities and habits. There are those who are organized and will make your work easier. However, there are those who will leave the rooms in a total mess. Your employees should be able to deal with either of the scenarios.
The staff that you bring on board should have served in the hospitality industry. They should know how to arrange the room and put towels where they are visible. The rooms should have enough soap, air freshener and any other supplies. The guest should not lack anything essential. Provide extension numbers that the customer can use to reach the reception in case he wants service.
The front area of the premises speaks a lot about your business. It must be arranged in a proper way and if possible find a florist who can be supplying you with beautiful flowers for the reception. Flowers are welcoming and somehow they contribute to a cool rapport between the receptionist and the guests.
Above all the duties, customer care should be a priority. Treat your customer well so that the next time he comes to the city, he will come to seek your services again. Your employees must be taught on how to receive and handle the guests.
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